Our dedicated cheesemongers select, cut and pack the finest cheeses from our cheese room for delivery (Victoria only) or pick up from our store on Sydney Road, Brunswick.
DELIVERY & PICK UP INFORMATION
Thank you for all your support – orders are now closed for EASTER
Week Commencing Monday 13 April
Click & Collect – available Tuesday – Friday
Brunswick | Brunswick East | Brunswick West FREE delivery * min order $50 Tuesday to Friday
Orders must be placed by 5 pm Monday 13 April
Melbourne deliveries resume Tuesday 14th – order by 5 pm Sunday 12th
Regional Victoria deliveries resume Tuesday 14th – order by 5 pm Sunday 12th
- Bellarine Penisula, Geelong, Mornington Peninsula, Yarra Valley – Tuesday – Thursday
- Ballarat, Bannockburn, Cranbourne, Castlemaine, Daylesford – Tuesday & Thursday
- Bendigo, Gembrook, Heathcote, Macedon Ranges, Woodend – Wednesday & Friday
We use a HACCP certified refrigerated courier service who deliver during standard business hours.
Monthly Cheese Subscriptions – our next subscription will be delivered Friday 1st May. Click here for more details.
STANDARD DELIVERY CHARGES
Melbourne Metro (up to 20km from the Melbourne CBD) $19.90
Greater Melbourne & Regional Victoria $24.90
CLICK & COLLECT from 365 Sydney Road, Brunswick – FREE
Order online and collect from our shop the next day – available after 10 am Monday – Friday. (For same day pick up, please call us on 9381 0764)
SAME DAY MELBOURNE METRO DELIVERY – call us on 9381 0764 to arrange same-day delivery (subject to availability).
When will my cheese arrive?
We use a specialised refrigerated courier service that delivers during standard business hours.
Orders must be placed by 6 am the day before or they’ll be delivered on the next scheduled delivery day.
Do I need to be home for the delivery?
If you’re not available to accept the package or it’s a surprise gift, please add special delivery instructions (e.g. leave on the porch) as our drivers are unable to attempt redelivery.
My order is showing pick up only – what does that mean?
Delivery information is by postcode – make sure your postcode has been entered to give you all the available delivery options. Some addresses in Victoria are not covered by our courier and will, therefore, show ‘pick up’ as the only option. Please contact us for further assistance.
Can you deliver to PO Box addresses?
No, unfortunately, we can only deliver to physical addresses.
What packaging does my delivery come in?
Your products are packed in recyclable insulated boxes with ice & wood wool and despatched in refrigerated vans to ensure the product arrives in the best condition. If you don’t need the extra packaging, please let us know at the checkout.
How do I look after my cheese?
Cheeses are selected and cut to order in our shop. Put your cheese in the fridge as soon as possible and leave in its original wrapping. See our Guide to Cheese page for more details.
What if you don’t have the cheese I ordered in stock?
Cheese is a seasonal product and as such, quality and supply can vary. Whilst we always endeavour to fulfil your order exactly, on some occasions we may need to substitute products. We will advise you by email before despatching your order if this happens.
What if there is a problem with my order?
Please contact us as soon as possible if you have any issues with your delivery.
How do I find out more?
We’re here to help. If you have any questions about the cheeses or products, need a special delivery or just want some advice, please contact us on 03 9381 0764 or email firstname.lastname@example.org.
Can you deliver on a specific day or same day?
We’d love to help – please contact us on 03 9381 0764 for pricing and availability.
Read more about our delivery service in Broadsheet